Cancellation & Rescheduling Policy

At Mesmerising Beauty, we understand plans can change. Here's our fair policy to ensure the best experience for everyone.

Cancellations

24+ Hours Before Your Appointment

• Prepaid bookings: Full refund
• Pay-at-venue bookings: Full deposit refund

Less Than 24 Hours Before Your Appointment

• Prepaid bookings: Deposit fee retained (25% of booking, max £10), remainder refunded
• Pay-at-venue bookings: Deposit is non-refundable

No-Show (Missed Appointment Without Notice)

• Prepaid bookings: Full payment retained
• Pay-at-venue bookings: Deposit forfeited

Rescheduling

24+ Hours Before Your Appointment

• FREE to reschedule to any available time
• Your payment or deposit transfers to the new booking
• No limit on how many times you can reschedule (with 24+ hours notice)

Less Than 24 Hours Before Your Appointment

• Prepaid bookings: Deposit fee (25%, max £10) applies, booking moves to new time
• Pay-at-venue bookings: Original deposit forfeited, new deposit required

Note: The 24-hour rule is based on your original appointment time. You can reschedule to any available time, including same-day appointments.

Deposit Amount

Your deposit is 25% of your booking total, capped at a maximum of £10.

Your deposit counts towards your total – you'll pay the remaining balance at the salon.

Why This Policy?

When appointments are cancelled or changed at short notice, we often cannot fill that time slot. This policy helps us:

• Keep prices fair for all customers
• Ensure our beauticians are compensated for reserved time
• Maintain availability for customers who plan ahead

Need to Cancel or Reschedule?

It's easy to manage your booking:

1. Log in to your account on our website
2. Go to "My Bookings" in your dashboard
3. Click "Cancel" or "Change Appointment"

Or call us: 0191 285 5055

Salon-Initiated Cancellations

In rare circumstances (illness, emergency, equipment issues), we may need to cancel your appointment. If this happens:

• Full refund will be issued regardless of timing
• We'll notify you as soon as possible
• We'll offer to reschedule at a time convenient for you

Summary

All times are UK time (GMT/BST). Refunds are processed within 5-10 business days.