These terms and conditions govern your use of Mesmerising Beauty's website and services. By using our website or booking our services, you agree to these terms. Please read them carefully.

1. About These Terms

1.1 Who We Are

Our beauty salon is operated by Mesmerising Beauty Ltd, a company registered in England and Wales.

• Trading Name: Mesmerising Beauty
• Legal Entity: Mesmerising Beauty Ltd
• Address: 77 High Street, Gosforth, Newcastle Upon Tyne, NE3 4AA
• Contact: 0191 285 5055 | info@mesmerisingbeauty.com

1.2 Acceptance of Terms

By accessing our website (https://www.mesmerisingbeauty.com) or using our services, you confirm that you:

• Have read and understood these terms
• Agree to be bound by these terms
• Are at least 16 years old (or have parental consent)
• Have the legal capacity to enter into a binding agreement

1.3 Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. We will notify you of significant changes by posting a notice on our website.

2. Our Services

2.1 Beauty Treatments Provided

We offer professional beauty treatments including:

• Eyebrow threading and shaping
• Eyebrow and eyelash tinting
• Facial treatments and skincare
• Waxing services (body and facial)
• Massage therapy
• Manicure and pedicure services
• Eyelash extensions

2.2 Service Description

We provide detailed descriptions of our services on our website. While we make every effort to ensure accuracy, service details are subject to change. Final service details will be confirmed during your consultation.

2.3 Service Availability

Services are subject to therapist availability. We reserve the right to decline service if:

• We cannot safely perform the requested treatment
• You have medical contraindications
• You arrive significantly late for your appointment
• You have not disclosed relevant health information

3. Bookings and Appointments

3.1 How to Book

You can book appointments through:

• Online: Via our Fresha booking widget on our website
• Phone: Call us at 0191 285 5055
• Walk-in: Visit our salon during opening hours (subject to availability)

3.2 Booking Confirmation

Your appointment is confirmed when:

• You receive a booking confirmation via email or SMS (for online bookings)
• We verbally confirm your appointment (for phone bookings)
• A therapist is available to see you immediately (for walk-ins)

3.3 Appointment Times

Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule or shorten your treatment to accommodate other clients.

3.4 Consultation Requirement

For your first visit or new treatments, we conduct a brief consultation to:

• Understand your needs and expectations
• Check for contraindications or allergies
• Recommend appropriate treatments
• Obtain necessary consent

4. Cancellations and No-Shows

4.1 Client Cancellations

We understand plans change. Our cancellation policy is:

• 24+ hours notice: Full refund or free rescheduling
• Less than 24 hours: 50% cancellation fee may apply
• No-show: Full treatment cost may be charged

4.2 How to Cancel

To cancel or reschedule an appointment:

• Use the cancellation link in your booking confirmation email
• Call us at 0191 285 5055
• Manage your booking through the Fresha app

4.3 Salon Cancellations

In rare circumstances, we may need to cancel your appointment due to:

• Therapist illness or emergency
• Salon closure (e.g., adverse weather, emergency)
• Unforeseen circumstances beyond our control

We will notify you as soon as possible and offer to reschedule at a time convenient for you. We are not liable for any indirect losses resulting from salon-initiated cancellations.

5. Pricing and Payment

5.1 Service Prices

Current prices are displayed on our pricing page. Prices are subject to change, but any changes will not affect bookings already confirmed.

5.2 Payment Methods

We accept the following payment methods:

• Cash
• Credit and debit cards (Visa, Mastercard, Amex)
• Contactless payments
• Online payment through Fresha (when booking online)

5.3 Payment Timing

Payment is required:

• Walk-in clients: Immediately after treatment
• Online bookings: May require payment in advance or upon arrival (as specified)
• Package deals: Payment required in full at time of purchase

5.4 Pricing Errors

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error before providing the service, we will contact you to confirm whether you wish to proceed at the correct price or cancel your booking.

6. Your Rights as a Consumer

6.1 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, you have the right to receive services that are:

• Performed with reasonable care and skill
• Provided within a reasonable time (if not agreed in advance)
• As described in any pre-contractual information

6.2 Right to Reasonable Price

If no price was agreed in advance, you have the right to pay only a reasonable price for the service. Our published prices represent reasonable market rates.

6.3 Remedies for Faulty Service

If we provide a service that does not meet the standards required by law, you may be entitled to:

• Repeat performance of the service (where possible)
• A price reduction

Please contact us immediately if you're dissatisfied with any service so we can address your concerns.

6.4 Cooling-Off Period (Distance Sales)

For services booked online or by phone (distance contracts), the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period. However, if you book a service within 14 days of booking and expressly request that we begin performance, you acknowledge that you will lose your right to cancel if the service is fully performed.

7. Health and Safety

7.1 Your Health Information

You must inform us of any:

• Medical conditions or allergies
• Skin conditions or sensitivities
• Current medications
• Pregnancy
• Recent cosmetic treatments

Failure to disclose relevant health information may result in adverse reactions, and we cannot be held liable for issues arising from non-disclosure.

7.2 Patch Tests

For certain treatments (e.g., tinting, chemical treatments), we strongly recommend a patch test 24-48 hours before your appointment. If you decline a patch test, you do so at your own risk.

7.3 Contraindications

We may refuse to provide certain treatments if we identify contraindications that could pose a risk to your health or safety.

7.4 Hygiene Standards

We maintain the highest hygiene and sanitation standards in accordance with UK health and safety regulations. All tools are sterilized or disposed of after single use.

8. Liability and Indemnity

8.1 Our Liability to You

We have professional liability insurance and take reasonable care to ensure our services are safe and effective. However, our liability is limited as follows:

We Do Not Limit or Exclude Liability For:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

We Are Not Liable For:

• Adverse reactions resulting from non-disclosure of health information
• Results that do not meet your expectations if we performed the service with reasonable care
• Indirect or consequential losses (e.g., loss of earnings, travel costs)
• Issues arising from your failure to follow aftercare advice

8.2 Your Liability

You are responsible for:

• Providing accurate health information
• Following pre-treatment and aftercare instructions
• Notifying us immediately of any adverse reactions
• Paying for any damages you cause to salon property

9. Website Use

9.1 Intellectual Property

All content on our website (including text, images, logos, and design) is owned by Mesmerising Beauty Ltdor licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.

9.2 Acceptable Use

When using our website, you must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Copy, scrape, or harvest data from the website
• Impersonate another person or misrepresent your identity

9.3 Third-Party Links

Our website may contain links to third-party websites (e.g., Fresha, social media). We are not responsible for the content or practices of these external sites. Use them at your own risk.

10. Data Protection and Privacy

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details on how we collect, use, and protect your data, please see our Privacy Policy.

10.1 Key Points

• We collect personal data necessary to provide our services
• We use Fresha for appointment booking (see their privacy policy)
• We use Google Analytics only with your consent
• You have rights to access, rectify, and erase your data
• For cookie information, see our Cookie Policy

11. Complaints and Disputes

11.1 How to Complain

If you're unhappy with our service, please contact us:

• In person: Speak to a staff member immediately
• Phone: 0191 285 5055
• Email: info@mesmerisingbeauty.com
• Post: Mesmerising Beauty Ltd, 77 High Street, Gosforth, NE3 4AA

11.2 Our Complaints Process

1. We will acknowledge your complaint within 48 hours
2. We will investigate and respond within 7 working days
3. If you're not satisfied, you can escalate to our manager
4. We aim to resolve all complaints fairly and promptly

11.3 Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may use alternative dispute resolution services. The European Commission provides an Online Dispute Resolution platform at: ec.europa.eu/consumers/odr

12. General Provisions

12.1 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Mesmerising Beauty Ltd regarding the use of our services and website.

12.4 No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

12.5 Assignment

You may not transfer or assign your rights under these terms. We may transfer our rights and obligations to another organization, but this will not affect your rights.

13. Contact Information

For questions about these terms or our services, please contact:

• Company Name: Mesmerising Beauty Ltd
• Address: 77 High Street, Gosforth, Newcastle Upon Tyne, NE3 4AA
• Phone: 0191 285 5055
• Email: info@mesmerisingbeauty.com
• Website: https://www.mesmerisingbeauty.com