Accessibility Statement

Mesmerising Beauty Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

1. Our Commitment

We are committed to making our website accessible to the widest possible audience, regardless of circumstance and ability. We strive to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone. We believe that providing an inclusive digital experience is essential for all our customers.

2. Accessibility Features

Our website includes the following accessibility features:

2.1 Navigation and Structure

• Semantic HTML: Proper use of headings, landmarks, and ARIA labels for screen reader compatibility
• Keyboard Navigation: All interactive elements are accessible via keyboard
• Skip Links: Quick navigation to main content areas
• Consistent Layout: Predictable navigation structure across all pages
• Clear Headings: Logical heading hierarchy for easy content scanning

2.2 Visual Design

• Colour Contrast: Text and background colours meet WCAG AA contrast requirements
• Responsive Design: Content adapts to different screen sizes and devices
• Text Resizing: Text can be enlarged up to 200% without loss of content or functionality
• Focus Indicators: Visible focus states for keyboard navigation
• No Colour-Only Information: Information is not conveyed by colour alone

2.3 Content and Media

• Alternative Text: Descriptive alt text for all meaningful images
• Clear Language: Content written in plain, understandable English
• Link Text: Descriptive link text that makes sense out of context
• Form Labels: Clear labels and instructions for all form fields
• Error Messages: Helpful, descriptive error messages with suggestions for correction

2.4 Technical Features

• Screen Reader Compatible: Tested with popular screen readers (NVDA, JAWS, VoiceOver)
• Mobile Accessibility: Touch-friendly interface with appropriate target sizes
• Fast Loading: Optimized images and code for quick page loading
• No Automatic Actions: No automatic redirects, pop-ups, or audio that plays automatically

3. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

https://www.mesmerisingbeauty.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

4. Known Accessibility Issues

We are continuously working to improve accessibility. Currently known issues include:

• Third-Party Booking Platforms: Booking platforms (Fresha, Treatwell, Booksy) may have their own accessibility limitations that are outside our direct control
• PDF Documents: Some downloadable documents may not be fully accessible. If you need assistance with any document, please contact us
• Embedded Maps: Google Maps may have accessibility limitations inherent to the Google Maps platform

We are actively working with third-party providers to address these issues where possible.

5. Physical Accessibility

Our salon at 77 High Street, Gosforth is committed to providing accessible services:

• Ground Floor Location: Our salon is located on the ground floor with street-level access
• Wide Doorways: Accessible entrance for wheelchair users
• Accessible Facilities: Adapted facilities available
• Quiet Environment: We can provide a quieter, calmer environment upon request for customers with sensory sensitivities
• Flexible Appointments: Extended appointment times available for customers who need additional support

If you have specific accessibility requirements for your visit, please let us know when booking and we will do our best to accommodate your needs.

6. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Switch access devices

Our website has been tested with recent versions of the following browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

7. Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. If you encounter any accessibility barriers, we offer the following alternatives:

• Phone Booking: Call us on 0191 285 5055 to book appointments or ask questions
• Email Support: Email us at mesmerisingbeautysalon@gmail.com for any assistance
• In-Person Assistance: Visit us at our salon and our team will be happy to help
• Alternative Formats: We can provide information in alternative formats upon request

8. Feedback and Contact Information

We welcome your feedback on the accessibility of https://www.mesmerisingbeauty.com. Please let us know if you encounter any accessibility barriers:

• Phone: 0191 285 5055
• Email: mesmerisingbeautysalon@gmail.com
• Address: 77 High Street, Gosforth, Newcastle Upon Tyne, NE3 4AA

We aim to respond to accessibility feedback within 5 working days and to propose a solution within 10 working days.

9. Ongoing Improvements

We are committed to continually improving our website's accessibility. Our ongoing efforts include:

• Regular accessibility audits and testing
• Training staff on accessibility best practices
• Engaging with users with disabilities to gather feedback
• Staying up-to-date with accessibility standards and guidelines
• Working with third-party vendors to improve their accessibility

10. Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you can contact the Equality and Human Rights Commission (EHRC):

• Website: www.equalityhumanrights.com
• Phone: 0808 800 0082
• Textphone: 0808 800 0084

The EHRC can provide information and advice on the Equality Act 2010 and disability discrimination.

11. Technical Specifications

Accessibility of https://www.mesmerisingbeauty.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5
• CSS3
• JavaScript (React/Next.js)
• ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

12. Assessment Approach

Mesmerising Beauty Ltd assessed the accessibility of https://www.mesmerisingbeauty.com through:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard-only navigation
• Screen reader testing (NVDA, VoiceOver)
• Colour contrast analysis
• Mobile accessibility testing
• User testing feedback

13. Updates to This Statement

This accessibility statement was last reviewed and updated on January 2025. We will continue to review and update this statement as we make improvements to our website.

This accessibility statement applies to https://www.mesmerisingbeauty.com. It does not apply to third-party websites linked from our site, which have their own accessibility policies.